Shipping and Returns

Shipping

Shipping cost is subject to change without notice. We use Registered Post trackable for orders within Australia. Orders outside Australia are shipped via Registered Post International.

 

  • Orders sent within AUSTRALIA and under 500 grams in weight, $7.50 parcel post or $10.00 express post,  Orders above 500 grams and/or oversize will be charged at the next applicable rate.  
  • FREE POSTAGE for orders over $100.00 - australian customers only
  • Orders shipped OVERSEAS and under 500 grams in weight, $25. Orders above 500 grams will be charged at the next applicable rate. (Air or surface mail are available upon request, however please note that these methods are not trackable.)
  • Goods will be shipped in a timely manner after payment has been received, providing sufficient stock is in hand.

 

Returns

Returns are only available under the following conditions:

  • No credits, refunds or exchange will be given on Special orders or Pre-orders,
  • No credits, refunds or exchange will be given for incorrect choice or change of mind.
  • Any short deliveries, incorrect supply or faulty goods must be notified by email  within 7 days of receipt.
  • Products will only be accepted for a credit, refund or replacement if authorised by us.
  • The cost of return postage is at the customer's expense.
  • Credits, refunds or replacements will only be issued after the item is returned and inspected by us.

 

Loss or Damage of Goods in Transit.

Shipping Cost does not include insurance.

Orders are checked twice by our staff before despatch. 

Whilst all care is taken when packing and sending items, we cannot be held responsible for items damaged or lost in transit. If package does not arrive we will ask the relevent freight carrier to investigate.